CANCELLATION AND REFUND

1. Order Cancellation

a. Before Shipping
– If you wish to cancel your order before it has been shipped, please contact us as soon as possible at support@antiqueartz.com. We will make every effort to accommodate your request.
– If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.

b. After Shipping
– If your order has already been shipped, it cannot be canceled. However, you may return the item(s) in accordance with our Return Policy.

2. Returns and Refunds

a. Eligibility for Returns
– To be eligible for a return, items must be unused, in their original packaging, and returned within 05 days of delivery.
– Certain items, such as custom or personalized products, may not be eligible for return. Please review the product description for specific return eligibility.

b. Return Process
– To initiate a return, please contact us at contact@antiqueartz.com with your order number and reason for the return. We will provide you with instructions on how to return your item(s).
– You are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., incorrect or damaged item).

c. Inspection and Refunds
– Once we receive your returned item(s), we will inspect them to ensure they meet the return eligibility criteria.
– If your return is approved, we will process a refund to your original payment method within [number] days.
– Original shipping costs are non-refundable, except in cases where the return is due to our error.

d. Partial Refunds
– Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

3. Damaged or Defective Items

a. Reporting Damaged or Defective Items
– If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with your order number and a description of the issue.
– We may request photos of the damaged or defective item to expedite the resolution process.

b. Resolution Options
– For damaged or defective items, we will offer a replacement, exchange, or full refund, depending on your preference and the availability of the item.

4. Non-Returnable Items

The following items are not eligible for return or refund:
– Custom or personalized products
– Gift cards
– Items marked as final sale

5. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at:
support@antiqueartz.com

By placing an order on our website, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy.